FAQ

Where do I get a claim number? 

After the accident, you need to report the claim with the responsible party’s insurance company. Most companies have a toll-free claims number. When making the report, you should get a claim number from them. That claim number is important to save so it can be referenced in all future communications with the insurance company.

Are you open on Saturday? 

We are open on Saturday mornings 8:30 am – Noon, after Labor Day through mid-May. Starting Memorial Day weekend and through the summer months we are not open on Saturdays.

Will the parts be ordered before I drop off my car for repair? 

Absolutely. We generally order your vehicle's parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later unless your vehicle is found unsafe to drive, then we would help you arrange for a rental vehicle as soon as possible. This enables us to provide quicker turnaround time. We will help you arrange for a rental or a loaner.

If my vehicle's frame is damaged is the car a total loss?

No, not necessarily. In the structural repair area, the unitized body is returned back to its factory specifications. A computerized measuring system is used to monitor all phases in this area. This system assures the accuracy of the repairs.

Can you match my car paint color?

Today's modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in our Dupont/Standox Finish System. Our technicians have been trained by DuPont/Standox in perfectly matching your vehicle finish.

Can I get other work done on my car while it is in the body shop?

Yes, we can make other repairs desired and separate these charges from your insurance claim repairs.

How long will the repairs take?

Depending on the severity of damage, repairs can take anywhere from same-day service to a few weeks. Factors such as parts availability, insurance company approvals, and others affect the time. We will work hard to process your vehicle in the least amount of time while providing the highest quality of service.

Can I get a ride home when I drop off my car?

Yes, we would be happy to provide this service to you. We want each customer's visit to be a positive experience and will work diligently toward that goal. We provide a pickup and delivery service.

How can I get a rental car?

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

Do you have to loaner cars available?

Yes, We have loaner cars for customers without rental coverage. Loaners are subject to availability and require customers to be insured drivers, be at least 21 years of age and must have valid drivers license and credit card. Credit card is security for car condition, return with the same amount of gas, as well as any legal violations that occur during use of the vehicle. No smoking or pets allowed in our loaner vehicles.

How will I know when my car is done?

You will be notified when your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.

Is there a warranty on the repairs to my vehicle?

Yes. We guarantee all repairs with a Lifetime Guarantee for as long as you own the vehicle.

Do I have to pay a deductible?

The amount of deductible that you will be responsible for is determined by your insurance policy.

Who do I pay a deductible to?

Deductibles are paid to the repair facility at the time repairs are completed.

What forms of payment do you accept?

To make it easy and convenient for you. We accept cash, in-state checks, and all major credit cards.

What are Betterment Charges?

Betterment is a term used by insurance companies to describe increased value items that are replaced as a result of the repair. This is typically applied to things such as batteries and tires. Example: your battery is 2 years old at the time of the accident and has a 4-year life span. As a result of the accident, the battery is replaced with a new one. The insurance company may charge you betterment for half the value of the new battery.

Can I wash My car?

RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS DO:

  • Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.
  • Always use clean fresh water.
  • Wash your vehicle in the shade.

DO NOT:

  • Do not use a commercial car wash that touches or rubs the surface.
  • Stiff brushes or sponges could mar the finish and damage the surface.
  • Do not "dry wipe" your vehicle. Dry wiping can scratch the finish.
  • Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
  • Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
  • Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
  • Do not scrape ice or snow from the newly painted surface.

RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS

  • Do not apply hand wax or polish the vehicle. This effects allowing the finish to dry and harden completely.